How to become memorable
Science & Tech • Business • Writing
You will learn guidelines on how to become memorable to your business or personal audiences by using brain science. This is important because people in your life will make decisions in your favor based on what they remember, not on what they forget. To get others to do what you want, they must remember what you want. I am a cognitive neuroscientist and am looking forward to sharing practical results from my neuroscience research that will help you stay on people's minds.
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September 21, 2026
Is this anything?

Jerry Seinfeld must be an inspiration for anyone in the communication business. This is because he obsesses over quality and detail and is often considered the ultimate craftsman when it comes to words. For example, he tells a journalist about writing this joke: “Marriage is a bit of a chess game, except the board is made of flowing water and the pieces are made of smoke.” But he was not satisfied with the fact that “made of” appears twice. It took him a few years to drop the first “made of,” with the help of gestures: he now draws a square in the air and makes a motion to indicate flowing water, so he can just say “....except the board is flowing water....” and give up the phrase “made of.” A professional polishes the craft, an amateur just goes with the flow.

How does Seinfeld get to word economy and picking just the right words? He reasons through every word on a legal yellow pad with a Bic pen, away from computers, iPads, or algorithms. He writes things down and nurses jokes for weeks, months, sometimes years, until they are just so. In the first picture below, you can see him working on a joke about Pop-Tarts; even though he doesn't initially know where to take it, he figures it out as he writes. He describes the process in his book titled “Is This Anything”: “Whenever I came up with a funny bit, whether it happened on a stage, in a conversation, or working it out on my preferred canvas (the big yellow legal pad), I kept it in one of those old-school accordion folders,” Seinfeld writes. “So I have everything I thought was worth saving from forty-five years of hacking away...” The second picture below shows a segment from a Good Morning America interview, where he laid down pages from his inventory to create a flow that pleases the ultimate boss: his audience.

In interviews, Jerry Seinfeld thinks he has a stronger sensory acuity than most people, and, from a brain science perspective this is is true, some people do differ in their sensitivity to environmental cues, partly for genetic reasons. But I suspect something else is happening here, which we can all learn from: after decades of studying words and behavior, Seinfeld has also trained his brain to keep noticing more in the ordinary and he detects details most of us filter out. For instance, he noticed that when the cell connection drops while two people are on the phone and one person calls the other back, the phrase that one of them uses most of the time is: “I don’t know what happened” (as if someone expected them to explain the highly complex inner workings of telecom). That’s a phrase Seinfeld would write down, and through the process of writing, he would eventually determine if this “is anything.”

We may not all genetically have a keen sense of observation, but we do have access to pen and paper, and it’s so useful to the process of noticing and thinking and craftsmanship to not outsource our thoughts completely to the machine but, at least every so often, observe reality more intently and watch the pen moving on paper as it’s registering your reactions and words. In other words, don’t outsource the noticing and writing about what you see. And as you process reality, train your brain to constantly ask, “Is this anything”?

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When memorable does not mean usable

In a research project, I asked sellers whether bold slides are more memorable. Most agreed. Then I gave them a choice between two slide designs, one with a surprising metaphor (which they agreed was bold and memorable) and one that you see displayed here. The video includes one of the sellers' commentaries, justifying why he would use this bland design you see, and not the bold one. I find this humbling because a design can be deemed memorable and still not make it into the final presentation. Sometimes designers try to impress with unusual metaphors and Photoshop tricks, and those slides, while deemed memorable, do not get used. So, as a content creator, it's useful to ask: is this slide memorable and also will it be used? Something can only be memorable if it makes it into the room....

00:00:55
September 16, 2026
AI design vs. human design

I am often asked whether AI design has merit compared to human design. In the neuroscience studies I conduct on the subject, I notice that, on the surface, when I ask participants, "Do you think audiences will appreciate AI design?" and "Are you likely to use AI design?", the answers are yes, as long as "the design is decent." The definition of decent design is up for debate but when I test buyers' and sellers' responses to AI design vs. human design implicitly, without asking them questions related to their attention, cognitive workload, mind wandering, Eureka effects, and motivation to keep going, I notice that while the explicit brain says yes, the implicit reaction (and more genuine one) is no. People mind-wander more as they process AI design; the Eureka effect is not as strong (even when the script is held constant across conditions), and memory is therefore faulty. So, be very cautious, at least for now, about using too much AI in your design for commercial purposes.

00:00:20
The biology of delegation

I am currently conducting a neuroscience study to capture how the brain interacts with AI tools. Participants complete several simulations where they are either the seller or the buyer in a commercial conversation. The study is global and assumes participants speak English while interacting with an AI avatar. This person in Tokyo was super smart and eager to contribute but did not speak English. However, he had a great idea: we trained his AI agent to talk to the AI buyer. I felt like I was witnessing the new era of the future of work, watching an AI seller talk to an AI buyer as the human stays in the loop. A good lesson for all of us: agency does not always look like doing everything yourself. Sometimes it looks like recognizing your limits and finding the right support and a way to accomplish something despite a constraint. In the future, the ability to orchestrate tools may become part of how we are evaluated by others.

00:00:37
The backgroud is speaking

Here is a screenshot from a corporate video that a client of ours created for a sales team to motivate them to sell a retail product. This scene shows a text message exchange in which one person tells another that a prospect is interested in trying the product. In the neuroscience research I completed to study the video's impact on the seller’s brain, I noted how much attention is directed to the background. It is possible that viewers might be using the person, phone, or setting to decide whether the message feels believable. People look at the words but still spend attention figuring out the scene around them. The practical guideline for any communication designer is to consider that the background may be carrying part of the story, and every visible detail could suggest something about the situation. If those details do not contribute to the message, then remove then reduce the segments that might start competing stories.

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Can monotony make us better?

Here are two charts from a global neuroscience study I completed, where I was looking to see what happens in the brain and body when people learn a skill in two ways: repeating a task again and again (Sameness group), or adding some variety to protect against boredom (Variety group), and also to observe some demographic differences. Essentially, the research question was: does monotony have any learning advantages? During the study, participants completed a role-play (either in the sameness condition or the variety condition), and then they received feedback on how well they performed. The first chart displays the aggregate signal (EEG and ECG) parsed by personality type (introvert vs. extrovert), showing affective variables, meaning how much people enjoyed the experience and how alert and awake they were during that experience. The second chart shows the same results except for how people processed the feedback they received after completing the task. Participants used AI to learn and ...

Almost memorable

This person is viewing an ordinary business presentation while EEG and other sensors capture responses that are not visible otherwise. I pair those measures with a later memory check, because the question I keep coming back to is: what is memorable after 48 hours and beyond? The answer is often humbling because even when content is relevant and fairly well made, it can leave so little behind. So when your message feels finished, give it one more pass by asking the question: what is really, really likely to stay in people's minds two days later? Build around that idea, repeat it (at least 6 times per 10-minute segment), and include 2-3 segments that interfere with people's expectations so that the sequence does not become fully predictable.

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The storyboard advantage
From ideas to engagement

When creating a presentation, it's tempting to think of it as a finished product—a sequence of static images combined with text locked in place. But the most effective presentations are not just static layouts; they're experiences that unfold. Here is an example from a presentation where we wanted to demonstrate the importance of creating an immersive experience in architecture/construction. 

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From generic to genuine
Reducing cognitive friction in business presentations

I am noticing that businesses often promise their customers personalized services as a means of differentiation. We offer “tailored solutions,” “customized experiences,” or we “focus on what matters most to you”…. they typically say. Yet, these promises are packaged in standardized presentations filled with generic stock photos. You must have seen slides like the one below many times: Images of generic meetings, people at laptops, or happy people looking at phones. Despite the claim of a “tailored approach,” the content feels like it could belong to any brand.

This conflict between the promise of personalization and templatized design creates cognitive friction for the viewer, who unconsciously senses a disconnect between the message of uniqueness and the impersonal images they’re seeing. Cognitive friction occurs when an audience encounters content that feels out of sync with the promised message. The brain, always searching for coherence, struggles to reconcile this gap, making the message less memorable and even eroding trust.

There are several ways to fix this, but here are three. Use images and compositions that help your audience envision:

  1. The experience they will have while working with you
  2. The process they will complete to achieve business results and/or
  3. Outcomes they are seeking

The following slides are from a sales presentation we designed for a platform used in predictive and prescriptive analytics. Each slide exemplifies one of the guidelines above.

Visualizing experiences

Using this slide, the vendor visualizes a proposed journey and explains to his customers how they can oscillate between action and insight by using various software capabilities. The screenshots are from the real application; they are not stock photos.

 

Visualizing process

These segments are displayed gradually (note how some are numbered) to explain how the process of working with the vendor and the software will unfold. This step-by-step breakdown gives a concrete sense of how collaboration happens in real life.

 

Visualizing outcomes

This slide is presented multiple times to remind customers why this vendor’s solution is useful. Displaying expected results reinforces the value that a solution can bring.

Throughout these examples, notice the absence of overly staged smiles and generic stock photos—the kind that make presentations feel interchangeable, standard, and impersonal.

By anchoring your message in authentic experiences, clear processes, and real outcomes, you’re aligning your content with the brain’s natural drive for coherence. This approach reduces cognitive friction and reinforces the trust you’ve promised through personalization. The result? A presentation that feels unique, credible, and memorable—one that embodies the tailored experience you’ve promised.

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Tea, trust, and thinking
Using slow moments to connect with an audience

In one of my neuroscience studies, I decided to compare the brain's response to a business video meant to intrigue buyers with an app versus... well, a video of tea brewing. As you can see below, nothing but tea leaves slowly steeping. I thought, 'This is going to be the ultimate snooze test.' But to my surprise, people weren’t bored! On the contrary, they enjoyed the moment and remembered it later. I suspect one of the reasons is because of a process called reflexive thinking.

Reflexive thinking is a kind of mental space where, when there isn’t much happening on screen, our brains start filling in the blanks. We reflect on our own thoughts, make connections, or dig into personal insights. This state doesn’t just hold attention—it encourages better memory and even creativity.

Of course, the surprising results might also be due to anticipation. Even with slow visuals, the brain stays alert, waiting for the unexpected. Maybe something surprising will emerge from the cup? This quiet anticipation keeps viewers engaged on a subtle level, almost as if they’re playing a mental game with the content.

The brain thrives on the unseen edges of a moment, where thought meets possibility.

So, how can you use this in your own content, even if you’re not a designer?

  • Use gentle transitions: Instead of sharp cuts or rapid slides, try slow fades. They subtly signal the brain to slow down, encouraging a deeper mental pause.
  • Create a few minimalist moments: Include a slide with just one word or a blank pause with a simple background. This "mental whitespace" gives viewers time to digest what came before, making it effective even in tech-heavy presentations (as long as it's kept to a minimum).
  • Slow down the summary: Consider using a reflective tone to signal a shift from information delivery to introspection. This change in pace cues your audience that it’s time to absorb and reflect on what they’ve learned, reinforcing their memory of the content as they mentally summarize it themselves.

Sometimes, the mind finds depth not in speed but in the silent pull of what might come next.

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